1. Is the IBO Player app an IPTV subscription?
No. IBO Player is merely a media player. It does not contain any channels by default. You must have an active IPTV subscription (like our 12-month plan) to provide it with a playlist (M3U or Xtream Codes) and access content.
2. How is the IBO Player activation 100% free?
By subscribing to our 12-month IPTV plan, we cover the annual cost of the IBO Player license for you. Our team takes care of the activation; you have no additional fees to pay.
3. Where can I find my MAC address (Device ID) and Device Key?
Upon launching the IBO Player app for the first time on your TV, an activation screen automatically displays your Device MAC and KEY. If you exit this screen, you can find this information in the app's "Settings" menu.
4. Which devices are compatible with IBO Player?
IBO Player is compatible with a wide range of devices: Samsung and LG Smart TVs (webOS models since 2016), Android TV boxes, Amazon Fire TV Stick, Xiaomi Mi Box, Nvidia Shield, as well as Android and iOS smartphones.
5. How long does activation take after my order?
Thanks to our 24/7 team, the activation of your IBO Player app and the loading of your channels are usually completed in less than 15 minutes once you have sent us your credentials via WhatsApp or email.
6. What internet speed is recommended for buffer-free viewing?
For smooth streaming in HD quality, a stable internet connection of at least 10 Mbps is recommended. To enjoy channels and VOD movies in 4K quality, a bandwidth of 25 Mbps is advised. Connecting your device via Ethernet cable helps avoid Wi-Fi signal drops.
7. Can I install IBO Player on multiple TVs?
Yes, you can install the app on as many TVs as you want. However, each device has a unique MAC address and requires its own activation. Additionally, a standard subscription only allows one active connection at a time.
8. What happens after the 7-day free trial period?
IBO Player offers a 7-day evaluation period after installation. If the app is not activated before this deadline, it locks. By subscribing to our 12-month plan, we bypass this issue by permanently unlocking your license.
9. How do I change the audio language or add subtitles?
While playing a movie or series, press the center button on your remote. A media player will appear, allowing you to select the audio track or subtitle icon to adjust the language to your preference.
10. What should I do if my channel list stops showing or buffers?
If your list doesn't load, go to the settings and select "Reload Playlist". In case of repeated buffering, check the stability of your internet connection, restart your modem/router, and prefer an Ethernet cable connection if possible.